Support

NeuralMood support should feel as clean as the product itself: clear contact path, no dead ends, no generic template language.

Recommended contact channels

• Support email: replace with your production support mailbox before TestFlight external testing.
• Privacy email: replace with your production privacy mailbox before App Review.
• Response target: 2 business days for account, billing or access issues.

What to include

• Device model and iOS version.
• Whether the issue affects Apple sign-in, email sign-in, leaderboard sync or gameplay.
• Approximate timestamp and a concise description of the problem.

Account access available

• Sign in with Apple for first-party Apple account access.
• Email and password for direct account access when preferred.
• Global leaderboard sync uses the same account session once you are signed in.